Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. We prioritise player safety by offering clear tools, practical limits and dedicated support so you can manage your activity. If you ever feel that gambling is affecting your life, please use the tools below or contact our support team for help.

Player protection principles

We aim to protect players through transparency, fair account checks and proactive help. We encourage responsible play, detect patterns that may indicate harm and act quickly when a customer requests support. Our approach is practical and non-judgemental - focused on reducing risk and providing options that suit individual needs.

Activity-control tools

You can access a range of controls in My Account - Responsible Gambling. These are designed to give you clear, immediate choices about how you play and how much you spend.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you place on your account. Limits take effect immediately and can be lowered at any time. Requests to increase limits include a waiting period to help prevent impulse changes.

Loss limits

Loss limits let you cap the net amount you can lose over a chosen period. This offers an extra layer of protection alongside deposit limits and can help maintain a steady, controlled approach to play.

Time limits and breaks

Use session reminders and reality checks to monitor time spent playing. You can set automatic breaks - short time-outs of 24 hours, 7 days or 30 days - to step away and reassess your play. These breaks cannot be cancelled early.

Self-exclusion

If you need a longer break, self-exclusion is available for fixed periods or indefinitely. During self-exclusion your account is blocked for play; you can still request a withdrawal of remaining funds. We treat self-exclusion seriously and will provide information on next steps and how to get support.

Recognising problematic behaviour

Warning signs can include chasing losses, neglecting responsibilities, borrowing money to gamble or sudden changes in play patterns. If you or someone you know shows these signs, use the tools on this page or reach out to our support team for guidance.

Practical tips for staying in control

- Set realistic deposit and loss limits and stick to them. - Use session reminders and take regular breaks. - Avoid gambling when stressed, tired or under the influence of alcohol. - Keep a spending plan and never gamble money needed for essentials.

Professional help and support organisations

If you need specialist help, the following UK organisations offer free, confidential support and self-exclusion services: GamCare, GambleAware, GAMSTOP, Samaritans and National Debtline. These organisations provide counselling, practical advice and referrals to local services. For immediate assistance, contact our support team through Live Chat and we will help you find the right next step.