Player Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when you use 55bet Casino. We take your privacy seriously and describe here what data we hold, why we process it, how we keep it secure and the choices available to you. This page applies to users in the United Kingdom and elsewhere where we operate.
Types of data we collect
We collect a range of information to operate accounts, process payments and keep the service secure. This includes personal data, technical data and transactional data.
Personal data
Personal data includes name, email address, phone number, date of birth, postal address and identity documents you upload for verification. We also record account credentials and preferences you choose in your profile.
Technical data
Technical data covers information we receive from your device and browser, such as IP address, device identifiers, browser type, operating system, language settings and log data. We also use cookies and similar technologies to support functionality and site analytics.
Transactional data
Transactional data relates to deposits, withdrawals, payments, game activity, bets and bet history, timestamps and outcomes. This also covers correspondence with our support team and records of responsible-gambling actions you request.
How we use your information
We use data to create and manage your account, process transactions, verify identity, detect and prevent fraud, provide customer support and comply with legal obligations. We also use aggregated information to improve our services and for legitimate business purposes such as analytics and service monitoring.
Data protection practices
We implement industry-standard technical and organisational measures to protect your information, including encryption in transit, access controls, staff training and secure storage. Access to personal data is limited to authorised personnel and third parties who need it to provide services on our behalf.
Cookies and tracking technologies
We use cookies and similar tools for essential site functions, session management, preference remembering and analytics. You can control cookie settings via your browser or account preferences. Disabling certain cookies may affect site functionality.
User rights
You have the right to access the personal data we hold about you, request correction of inaccuracies, request deletion where processing is no longer necessary, and object to or restrict certain types of processing. You may also request a copy of certain data in a portable format.
Access, correction and deletion
To exercise your rights, contact us and we will respond within a reasonable timeframe. We may need to verify your identity before fulfilling requests. Some data may be retained where necessary to comply with legal obligations, resolve disputes or enforce our terms.
Information sharing and third parties
We share data with service providers such as payment processors, identity verification and fraud prevention partners, hosting and analytics providers, and legal advisors where needed. We only share the minimum required information and require partners to keep data secure. We may disclose information if required by law or to prevent fraud or abuse.
Privacy policy updates
We may update this policy to reflect changes in our practices. We will publish any material changes on this page and, where appropriate, notify you through your account. If you have questions or wish to exercise your rights, contact [email protected].